To offer remote technical support to clients and troubleshoot issues remotely via telephone and any alternative means of remote support. Assisting clients with any content related requests. To ensure matters get resolved, if not remotely, by dispatching the necessary field technicians and co-ordinating the call-out until the matter has been resolved.

1. First-line support on incoming tickets and inbound calls
2. Remote troubleshooting/fault finding and support to customers
3. Resolving issues through remote connection, telephone support or e-mail and escalating serious issues to the relevant project engineer or field technician
4. Coordinating field technician and contractor call-outs to resolve issues
5. Ensuring proper closure of call-outs through sign-off, job cards and invoicing in collaboration with PDT central services
6. Assist with device preparation and configuration for jobs, SLA replacements and projects
7. Helpdesk system administration (log, resolve, escalate and manage tickets on the helpdesk system)
8. Resolving and managing technical client issues.
9. Resolving content management requests (uploads, deletions, changes, and QA).
10. Testing & evaluation of new features of software.
11. Basic development for customer specific solutions & integration.
12. Support installation team during installation.
13. Documentation and client listings update as required, for example branch contact details, contacts etc.
14. Prepare monthly quotations to service any offline units for remote and SLA clients.
15. Professional and efficient client service and assistance.
16. Need to be flexible to work onsite of clients if needed.
17. First-line support on incoming tickets and inbound calls
18. Remote troubleshooting/fault finding and support to customers
19. Resolving issues through remote connection, telephone support or e-mail and escalating serious issues to the relevant project engineer or field technician
20. Coordinating field technician and contractor call-outs to resolve issues
21. Ensuring proper closure of call-outs through sign-off, job cards and invoicing in collaboration with PDT central services
22. Assist with device preparation and configuration for jobs, SLA replacements and projects
23. Helpdesk system administration (log, resolve, escalate and manage tickets on the helpdesk system)
24. Resolving and managing technical client issues.
25. Resolving content management requests (uploads, deletions, changes, and QA).
26. Testing & evaluation of new features of software.
27. Basic development for customer specific solutions & integration.
28. Support installation team during installation.
29. Documentation and client listings update as required, for example branch contact details, contacts etc.
30. Prepare monthly quotations to service any offline units for remote and SLA clients.
31. Professional and efficient client service and assistance.
32. Need to be flexible to work onsite of clients if needed.

Technical knowledge related to PC, content, networking and general software.Technical knowledge related to PC, content, networking and general software.