Role Overview

We are seeking a French-speaking Customer Service Consultant to join our client’s Pretoria-based team. The successful candidate will deliver high-quality customer support, ensuring queries are resolved efficiently and customer satisfaction is consistently maintained. Experience working with AI tools is advantageous.

Key Responsibilities

1. Handle inbound and outbound customer queries via phone, email, and chat in both French and English
2. Provide accurate and clear information on products, services, and company policies
3. Resolve customer complaints with empathy, professionalism, and efficiency
4. Maintain detailed and accurate records of customer interactions using CRM systems
5. Collaborate with internal teams to escalate and resolve complex customer issues
6. Meet performance targets, including response times, customer satisfaction scores, and quality standards

Requirements

Language

1. Fluent in French, both spoken and written, with proficiency in English

Education

1. Minimum of Grade 12 / Matric; a tertiary qualification is advantageous

Experience

1. 1–3 years’ experience in a customer service, call centre, or client-facing role
2. Experience in international or multilingual environments is preferred

Skills

1. Strong communication and interpersonal skills
2. Effective problem-solving ability with a customer-first mindset
3. Computer literacy, including MS Office and CRM systems
4. Ability to work under pressure and manage multiple tasks

Competencies

1. Empathy and patience when dealing with customers
2. Professional telephone etiquette and clear written communication
3. Team-oriented with the ability to adapt in a fast-paced environment
4. Cultural sensitivity and respect for diversity